FAQ

We will gladly offer an exchange or refund within 30 days of  purchase. Cash refunds exceeding $50.00 may be refunded in the form of cash, cheque or gift card at the discretion of management, and due to electronic floor limits, may have to be completed in multiple daily installments. If a credit or debit card was used on the original purchase, that same card must be used to receive the refund. We are unable to accept returns on major appliances, project-package sales, tinted paint, weather-sensitive building materials, water pumps, foodstuffs, cut items, special & custom orders and items marked final sale. All receipts must be authenticated to process the return.  We do not issue refunds or exchanges without the original receipt.  We only accept returns or exchanges on product that was purchased at our store.

All merchandise is subject to the manufacturers’ warranty and will be  repaired or replaced as per the manufacturers’ directions. The original  bill of sale is required for all service & warranty claims.  NO EXCEPTIONS.

 TERMS:  Due to current commodity market conditions & supply chain  constraints, quotations are valid for 24 hrs only.  Availability of all  product is subject to prior sale. Product lead times from all suppliers & manufacturers cannot be guaranteed and are subject to revision at any time without prior notice. All special orders are final sale, no cancellation, return or exchange  is permitted under any circumstances. All deliveries are one-way, from  our yard, to customer job site; we do not pick up excess material for  return. All deliveries will be completed during business hours on the  day indicated (unless we specify otherwise). Time of delivery cannot be  guaranteed under any circumstances. Job sites must be able to  accommodate mode of shipment (Class 8 tractor/trailer, tandem, tilt deck  or boom truck). Final placement of material is subject to driver  discretion and provision of required site access. Proper signage &  civic number must be posted at delivery site. If customer/builder job  site cannot be located due to lack of signage, product will be returned  to store & delivery charge will not be refunded. Customer/builder is  responsible for final confirmation of all measurements &  specifications. Customer/builder must confirm all orders, specifications  and dimensions via return email, verbal confirmation is not sufficient.  Customer/builder placement of all orders equates to full acceptance of  these terms without exception. 

To ensure fairness to all customers, we schedule deliveries on a first come-first serve basis.  We do not "slot" in last minute deliveries.  All deliveries require a minimum of 24 hrs notice prior to shipment.  Due to the variety of terrain and nature of deliveries, we are unable to provide a specific time for delivery, however, it will be delivered on the date indicated.  If extenuating circumstances necessitate the re-scheduling of your delivery, you will be contacted via phone and/or email.  Please note that all job sites must be able to accommodate 12ft high x 12ft wide delivery vehicle, and all drop shipment sites must be able to accommodate a Class 8 tractor trailer (total length 80ft). If these accessibility requirements are not met, the delivery driver reserves the right to unload the material as close to the job site as safety permits, and final placement will be the customer's responsibility.  If your property is behind a locked gate when we attempt the delivery, your items will be returned to our yard, and the delivery service charge will not be refunded.  We are not responsible for property damage when requested to go past curb lane.

We will accommodate a one-time price adjustment when you present your original sales receipt within 7 days of purchase. Price adjustments  for promotional pricing such as flyers or events may only be claimed  while the promotion is still valid.   In-house promotional and loss leader pricing is excluded from this policy.

We will gladly order specialized/custom products for your project.  All special orders are to be paid in full prior to placement of order.  Once a special order is placed, no cancellation, refund, or exchange is possible.  Due to the huge variety of product requirements in our industry, special order lead times typically vary from 3 to 12 weeks.  Please note that Provincial and National Holidays impact product lead times.

We accept Interac, VISA, Mastercard, Amex & Cash.  Cheques are accepted with prior corporate approval of your account.  We do not carry charge accounts.