Dale's Home Hardware, Otter Lake, QC



Returns with our store's Original Receipt

We will gladly offer an exchange or refund within 30 days of  purchase. Cash refunds exceeding $50.00 may be refunded in the form of cash, cheque or gift card at the discretion of management, and due to electronic floor limits, may have to be completed in multiple daily installments. If a credit or debit card was used on the original purchase, that same card must be used to receive the refund. We are unable to accept returns on major appliances, project-package sales, tinted paint, weather-sensitive building materials, water pumps, foodstuffs, cut items, special & custom orders and items marked final sale. All receipts must be authenticated to process the return.  We do not issue refunds or exchanges without the original receipt.  We only accept returns or exchanges on product that was purchased at our store.

SERVICE & Warranty Claims

All merchandise is subject to the manufacturers’ warranty and will be  repaired or replaced as per the manufacturers’ directions. The original  bill of sale is required for all service & warranty claims.  NO EXCEPTIONS.


To ensure fairness to all customers, we schedule deliveries on a first come-first serve basis.  We do not "slot" in last minute deliveries.  All deliveries require a minimum of 24 hrs notice prior to shipment.  Due to the variety of terrain and nature of deliveries, we are unable to provide a specific time for delivery, however, it will be delivered on the date indicated.  If extenuating circumstances necessitate the re-scheduling of your delivery, you will be contacted via phone and/or email.  Please note that all job sites must be able to accommodate 12ft high x 12ft wide delivery vehicle, and all drop shipment sites must be able to accommodate a Class 8 tractor trailer (total length 80ft). If these accessibility requirements are not met, the delivery driver reserves the right to unload the material as close to the job site as safety permits, and final placement will be the customer's responsibility.  If your property is behind a locked gate when we attempt the delivery, your items will be returned to our yard, and the delivery service charge will not be refunded.  We are not responsible for property damage when requested to go past curb lane.

Price Adjustments

We will accommodate a one-time price adjustment when you present your original sales receipt within 7 days of purchase. Price adjustments  for promotional pricing such as flyers or events may only be claimed  while the promotion is still valid.   In-house promotional and loss leader pricing is excluded from this policy.

Special Orders

We will gladly order specialized/custom products for your project.  All special orders are to be paid in full prior to placement of order.  Once a special order is placed, no cancellation, refund, or exchange is possible.  Due to the huge variety of product requirements in our industry, special order lead times typically vary from 3 to 12 weeks.  Please note that Provincial and National Holidays impact product lead times.

Methods of Payment

We accept Interac, VISA, Mastercard, Amex & Cash.  Cheques are accepted with prior corporate approval of your account.  We do not carry charge accounts.